Question 1

What is a COVID rapid test?

Accepted Answer

The testing protocol for a COVID rapid test near you is the same as other COVID tests in Houston, but the nasal swab is not inserted as deeply as needed for a PCR COVID test.

Question 2

What is a PCR test for Coronavirus?

Accepted Answer

This test detects the virus’s genetic material using a lab technique called polymerase chain reaction (PCR). Our licensed healthcare professionals will collect a nasal swab sample from the patient. It is next sent to our onsite lab to isolate the genetic material and interpret the results. The polymerase chain reaction (PCR) test is considered the gold standard since the rapid test has demonstrated that it can miss some cases in the diagnosis of COVID-19.

Question 3

How much does COVID-19 testing cost?

Accepted Answer

If you have insurance in-network with NeuMed there is no fee or cost to you as the patient. Please provide us with your insurance details, preferably before your appointment time.

If you have insurance that is out of network with NeuMed, there is no fee or cost to you as a patient. You will still need to provide us with your insurance information, preferably before your appointment time.

Question 4

What are the symptoms of COVID-19?

Accepted Answer

Symptoms include fever, fatigue, weakness, shortness of breath, muscle aches, cough (typically dry), loss of taste or smell, sore throat , headache, stuffy / runny nose , nausea or vomiting, and diarrhea. Symptoms may appear 2-14 days after exposure.

Question 5

Who is at risk of COVID-19?

Accepted Answer

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.

Question 6

When is someone infectious?

Accepted Answer

Current studies suggests that the incubation period may range from 2–14 days. The virus is now spreading from person-to-person, between people who are in close contact with one another (within about 6 feet) and through respiratory droplets produced when an infected person coughs or sneezes.

Question 7

What is IV Therapy?

Accepted Answer

IV Therapy is a method of administering Saline and any vitamins, minerals, anti-oxidants, and/or amino acids directly into the bloodstream through intravenous (IV) infusion.

It provides your body with nearly instant valuable nutrients by bypassing the digestive system, and has been clinically proven to be more effective than oral supplements.

Question 8

What are the benefits of IV Therapy?

Accepted Answer

There are countless benefits of IV infusion therapy including increased energy, instantaneous vitamin absorption, and maintained hydration. For more information on all the benefits of IV infusions, check out this post on our blog, The Complete Guide to IV Infusion Therapy Benefits.

Question 9

Does IV Therapy hurt?

Accepted Answer

In short no, it does not hurt. But while everyone is different, the overall consensus from our patients on the process of starting an IV is “wow, that wasn’t bad at all!”.

After a small and fast ‘pinch’ the IV will be inserted and you can start relaxing in our zero-gravity massage chairs until your treatment is completed.

Once finished, the provider will circle back to disconnect your IV and apply a small bandaid to get you on your way.

Also, to ease any potential discomfort we offer an optional numbing medication in the form of Lidocaine available by request.

Question 10

Is IV Therapy safe?

Accepted Answer

All vitamins and nutrients used at NeuMed are FDA approved and go through high levels of testing. Every IV therapy treatment is administered by registered nurses and performed under a medical director.

Before an IV infusion is ever started on a client, vitals signs are recorded and their health history evaluated to ensure a safe experience.

Once the treatment has finished, clients can resume most, if not all activities immediately with the exception of extremely heavy lifting.

Question 11

Is IV therapy covered by health insurance?

Accepted Answer

While most insurance companies do not cover IV therapy services, we encourage you to contact your insurance carrier and confirm if there is any question. In most cases you can use an HSA (Health Savings Account) to pay for IV therapy services.

Question 12

What&#8217;s a private infusion suite?

Accepted Answer

Most IV therapy clinics administer their IVs to their customers all in one room in a group setting. NeuMed is one of the first IV therapy clinics to offer private infusion suites where you get your own private room with a door. Each suite is also outfitted a zero-gravity massage chair along with a TV setup with Netflix.

Question 13

Does NeuMed offer IV Therapy for events?

Accepted Answer

Yes! Whether it’s a corporate event, just you and your friend’s weekend retreat or a fun-filled bachelorette party, adding IV vitamin therapy helps keep everyone energized and feeling great.

Your guests are going to thank you after.

Learn more

Question 14

How often can I get an IV infusion?

Accepted Answer

While you will benefit from a single IV infusion treatment, our average IV clients visit 1-2x a week, depending on their lifestyle and goals.

More than 2x per week is not recommended for most people.

Question 15

Is there an age or weight limit for receiving IV infusions?

Accepted Answer

While IV fluids can be beneficial to patients of any age, we can only give 1 liter of fluids to patients who weigh a minimum of 100 lbs. If under 100 lbs, we will need to modify the amount of IV fluids provided.

Question 16

Does NeuMed offer urgent care?

Accepted Answer

Absolutely. It’s in our name, NeuMed Modern Urgent Care, but we’re not like your typical urgent care clinic. Keep reading below to learn just how we’re different from your average urgent care clinic.

Question 17

How is NeuMed different from other clinics?

Accepted Answer

Where do we begin? Well for starters, when you visit us, the first thing that you’ll notice is that our clinics are designed to create a positive and fresh patient experience. When you’re not feeling well, the last thing you want is to be cooked up in an outdated, lowly-lit and dingy urgent care clinic with uncomfortable seats.

We’re also proud to be one of the first, and only urgent care clinics to offer IV infusion therapy. Our infusions set us apart from other clinics and our private infusion suites take that to the next level.

To learn more on how we’re not like most urgent care clinics, visit our about us page.

Question 18

What is urgent care?

Accepted Answer

Urgent care is a category of medical service that bridges the gap between primary care and emergency care. It provides immediate medical attention to people who require prompt treatment for non-life-threatening illnesses or injuries but cannot wait for a scheduled appointment with their primary care physician.

Question 19

Can this urgent care in Houston, TX provide X-rays?

Accepted Answer

We offer on-site X-ray services at all of our clinics and the provider can confirm if this is recommended during your visit.

Question 20

Do I need an appointment to visit this urgent care clinic, or can I just walk in?

Accepted Answer

There is no appointment necessary for a visit! You may save your spot online ahead of time but walk-ins are always welcome.

Question 21

Can I get a prescription for medication at this urgent care clinic in Houston, TX?

Accepted Answer

Yes, after being evaluated, our providers can send any prescriptions electronically directly to your pharmacy, if deemed medically necessary.

Question 22

Do you treat children at this urgent care clinic?

Accepted Answer

Yes! All of our urgent care clinics can provide care for children 6 months and older.

Question 23

Do I need insurance to schedule a virtual care visit with NeuMed?

Accepted Answer

Insurance is not necessary to receive care as we offer affordable self-pay pricing for those without insurance. You can learn more about our self-pay pricing here: https://neumed.com/pricing/

However, we are in-network with most major insurance plans which typically provide coverage for telemedicine or virtual care. Please contact your insurance carrier for details about your plan and coverage before you visit to understand your financial responsibility.

Question 24

What insurance plans do you accept?

Accepted Answer

NeuMed accepts health plans from most insurance carriers as well we will file your claim to help make the process as easy as possible, just like your typical doctor’s office.

We’re currently in-network with the following insurance providers:

Carrier Name	Plan Name
Anthem Blue Cross	Blue Cross PPO (Prudent Buyer)
Anthem Blue Cross Blue Shield	PPO/EPO
Anthem Blue Cross Blue Shield	Advantage PPO
Anthem Blue Cross Blue Shield	Blue Access PPO
Anthem Blue Cross Blue Shield	PPO (Connecticut)
Blue Cross Blue Shield Federal Employee Program	Basic Option
Blue Cross Blue Shield Federal Employee Program	Standard Option
Blue Cross Blue Shield of Illinois	PPO
Blue Cross Blue Shield of Illinois	Blue Edge PPO
Blue Cross Blue Shield of Illinois	BasicBlue PPO
Blue Cross Blue Shield of Massachusetts	Preferred Blue PPO
Blue Cross Blue Shield of Michigan	PPO Plans - Group Enrollees
Blue Cross Blue Shield of Texas	Blue Choice PPO Plan
Blue Cross Blue Shield of Texas	Blue Edge PPO
Blue Cross Blue Shield of Texas	TRS-ActiveCare
Blue Cross Blue Shield of Texas	UT Select PPO
Blue Cross Blue Shield of Texas	Blue Advantage HMO
Blue Cross Blue Shield of Texas	HMO Blue Texas
Blue Cross Blue Shield of Texas	Blue Choice Silver PPO
Blue Cross Blue Shield of Texas	HealthSelectSM of Texas
Blue Cross Blue Shield of Texas	Blue Choice Gold PPO
Blue Cross Blue Shield of Texas	Blue Advantage Silver HMO
Blue Shield of California	Blue Shield of California PPO Network
Cigna	Open Access Plus
Cigna	Cigna PPO
Cigna	Choice Fund Open Access Plus
Cigna	Choice Fund PPO
Cigna	HMO
Cigna	Cigna Open Access Plus In-Network
Cigna	CIGNA HealthCare of Texas, Inc. - Houston
Highmark Blue Cross Blue Shield	BCBS PPO
Humana	National POS - Open Access
Humana	Humana/ChoiceCare Network PPO
Independence Blue Cross	Personal Choice PPO
Medicare	Original Medicare Part A and Part B
Premera Blue Cross	Premera BlueCard PPO/Traditional Network
Superior HealthPlan	STAR (Medicaid)
Tricare	Tricare East Region (Humana Military)
UnitedHealthcare	UnitedHealthcare Choice Plus
UnitedHealthcare	UnitedHealthcare Choice
UnitedHealthcare	UnitedHealthcare Options PPO
UnitedHealthcare	UnitedHealthcare Choice Plus Network - UMR
UnitedHealthcare	Choice Plus Plan with HSA
UnitedHealthcare	UnitedHealthcare PPO (Choice Plus)

Question 25

Do you accept Affordable Care Act (ACA/ObamaCare) plans?

Accepted Answer

We are pleased to participate in a limited number of ACA/Exchange plans that enable us to provide you with the high level of care and service you expect from NeuMed. Our goal is to participate with as many plans as possible, and we expect to continue to expand the list of participating plans over time. See our Insurance page for more information.

Question 26

Do you accept off-Exchange or mirrored ACA plans?

Accepted Answer

NeuMed is only in network with specific ACA-related plans sold via the Health Insurance Marketplace, which are listed above. For individual and family health plans purchased privately (outside of an employer) through an insurance company, broker, or small business group, please be aware that if we’re not in network with their Exchange counterparts, we may not be in network with those plans.

Question 27

What is an out-of-pocket cost?

Accepted Answer

An out-of-pocket cost is the amount of money you are required to pay for healthcare services.

There are 3 primary reasons that you would have to pay money out-of-pocket:

When you haven’t met your deductible.
What you need services your insurance plan doesn’t cover.
When you don’t have insurance.

Question 28

What&#8217;s the difference between HMO and PPO?

Accepted Answer

HMO

You always have to see your primary care provider first when you’re experiencing a health issue.
Need a referral to an in-network specialist.
Must stay in-network to be covered.

PPO

Freedom to choose providers of your choice.
Can choose from in-network and out-of-network providers.
In-network and out-of-network will have different costs.

Question 29

What do you know about my insurance?

Accepted Answer

Here’s what we know about your insurance and are able to confirm from our end at the time of your visit:

If your insurance is in-network or out-of-network.
The amount of your co-pay.

That’s it.

Please note that it is your duty to know and understand your specific coverage details when receiving urgent care.

Question 30

What does it mean if my insurance is not verified?

Accepted Answer

We are able to verify insurance eligibility in real-time through our platform; however, there may be times when an insurance plan can’t be verified due to the following: The Payer ID not being accurate, the insurance plan is from a third party, and/or the insurance provider eligibility system is not responding

Question 31

How much will my co-pay be?

Accepted Answer

The amount of your co-pay will entirely depend on the terms of your insurance plan. Most insurance cards show the co-pay amount on the front or back of the card. If you don’t see an amount, you should call your insurance company to verify.

Question 32

How do co-pays and deductibles work?

Accepted Answer

A co-pay is a fixed amount the patient pays for medical services. The remaining balance is covered by the patient’s insurance company. Co-pays may vary within the same plans, depending on the service provided.

A deductible is a fixed amount a patient must pay each year before their health insurance benefits begin to cover the costs. After your deductible has been met, patients typically pay coinsurance — a percentage of the total costs — for any services that are covered by the plan. They continue to pay the coinsurance until they meet their out-of-pocket maximum for the year.

Question 33

What are my financial responsibilities as a patient?

Accepted Answer

Insurance plans vary, so this question is best answered by your insurance’s member services. Please reach out to your carrier or check their website to verify coverage before booking an appointment online.

Question 34

How will my insurance company be billed?

Accepted Answer

Your visit will be coded based on industry standard guidelines, which in turn creates a claim that we file electronically with your insurance carrier. To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of booking. If you’re covered under two insurances, please let us know before your visit.

Question 35

Will I have a balance after my visit?

Accepted Answer

All insurance plans have different contracted rates depending on the services provided. The balance for each visit is dependent on the coverage provided by your insurance carrier. While most primary care office visits should be covered under the same benefit level (as in subject to the annual deductible, co-insurance responsibility, or copay, additional costs can occur from procedures, vaccines, or bloodwork that may be performed at NeuMed.

To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of visit is active and correct.

IV Therapy FAQ