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Frequently Asked Questions

A collection of our most frequently asked questions.

IV Therapy FAQ

What is IV Therapy?

IV Therapy is a method of administering Saline and any vitamins, minerals, anti-oxidants, and/or amino acids directly into the bloodstream through intravenous (IV) infusion.

It provides your body with nearly instant valuable nutrients by bypassing the digestive system, and has been clinically proven to be more effective than oral supplements.

What are the benefits of IV Therapy?

There are countless benefits of IV infusion therapy including increased energy, instantaneous vitamin absorption, and maintained hydration. For more information on all the benefits of IV infusions, check out this post on our blog, The Complete Guide to IV Infusion Therapy Benefits.

Does IV Therapy hurt?

In short no, it does not hurt. But while everyone is different, the overall consensus from our patients on the process of starting an IV is “wow, that wasn’t bad at all!”.

After a small and fast ‘pinch’ the IV will be inserted and you can start relaxing in our zero-gravity massage chairs until your treatment is completed.

Once finished, the provider will circle back to disconnect your IV and apply a small bandaid to get you on your way.

Also, to ease any potential discomfort we offer an optional numbing medication in the form of Lidocaine available by request.

Is IV Therapy safe?

All vitamins and nutrients used at NeuMed are FDA approved and go through high levels of testing. Every IV therapy treatment is administered by registered nurses and performed under a medical director.

Before an IV infusion is ever started on a client, vitals signs are recorded and their health history evaluated to ensure a safe experience.

Once the treatment has finished, clients can resume most, if not all activities immediately with the exception of extremely heavy lifting.

Is IV therapy covered by health insurance?

While most insurance companies do not cover IV therapy services, we encourage you to contact your insurance carrier and confirm if there is any question. In most cases you can use an HSA (Health Savings Account) to pay for IV therapy services.

What's a private infusion suite?

Most IV therapy clinics administer their IVs to their customers all in one room in a group setting. NeuMed is one of the first IV therapy clinics to offer private infusion suites where you get your own private room with a door. Each suite is also outfitted a zero-gravity massage chair along with a TV setup with Netflix.

Does NeuMed offer IV Therapy for events?

Yes! Whether it’s a corporate event, just you and your friend’s weekend retreat or a fun-filled bachelorette party, adding IV vitamin therapy helps keep everyone energized and feeling great.

Your guests are going to thank you after.

Learn more

How often can I get an IV infusion?

While you will benefit from a single IV infusion treatment, our average IV clients visit 1-2x a week, depending on their lifestyle and goals.

More than 2x per week is not recommended for most people.

Is there an age or weight limit for receiving IV infusions?

While IV fluids can be beneficial to patients of any age, we can only give 1 liter of fluids to patients who weigh a minimum of 100 lbs. If under 100 lbs, we will need to modify the amount of IV fluids provided.

Insurance FAQ

What insurance plans do you accept?

NeuMed accepts health plans from most insurance carriers as well we will file your claim to help make the process as easy as possible, just like your typical doctor’s office.

We’re currently in-network with the following insurance providers:

Carrier Name

Plan Name
Anthem Blue Cross Blue Cross PPO (Prudent Buyer)
Anthem Blue Cross Blue Shield PPO/EPO
Anthem Blue Cross Blue Shield Advantage PPO
Anthem Blue Cross Blue Shield Blue Access PPO
Anthem Blue Cross Blue Shield PPO (Connecticut)
Blue Cross Blue Shield Federal Employee Program Basic Option
Blue Cross Blue Shield Federal Employee Program Standard Option
Blue Cross Blue Shield of Illinois PPO
Blue Cross Blue Shield of Illinois Blue Edge PPO
Blue Cross Blue Shield of Illinois BasicBlue PPO
Blue Cross Blue Shield of Massachusetts Preferred Blue PPO
Blue Cross Blue Shield of Michigan PPO Plans - Group Enrollees
Blue Cross Blue Shield of Texas Blue Choice PPO Plan
Blue Cross Blue Shield of Texas Blue Edge PPO
Blue Cross Blue Shield of Texas TRS-ActiveCare
Blue Cross Blue Shield of Texas UT Select PPO
Blue Cross Blue Shield of Texas Blue Advantage HMO
Blue Cross Blue Shield of Texas HMO Blue Texas
Blue Cross Blue Shield of Texas Blue Choice Silver PPO
Blue Cross Blue Shield of Texas HealthSelectSM of Texas
Blue Cross Blue Shield of Texas Blue Choice Gold PPO
Blue Cross Blue Shield of Texas Blue Advantage Silver HMO
Blue Shield of California Blue Shield of California PPO Network
Cigna Open Access Plus
Cigna Cigna PPO
Cigna Choice Fund Open Access Plus
Cigna Choice Fund PPO
Cigna HMO
Cigna Cigna Open Access Plus In-Network
Cigna CIGNA HealthCare of Texas, Inc. - Houston
Highmark Blue Cross Blue Shield BCBS PPO
Humana National POS - Open Access
Humana Humana/ChoiceCare Network PPO
Independence Blue Cross Personal Choice PPO
Medicare Original Medicare Part A and Part B
Premera Blue Cross Premera BlueCard PPO/Traditional Network
Superior HealthPlan STAR (Medicaid)
Tricare Tricare East Region (Humana Military)
UnitedHealthcare UnitedHealthcare Choice Plus
UnitedHealthcare UnitedHealthcare Choice
UnitedHealthcare UnitedHealthcare Options PPO
UnitedHealthcare UnitedHealthcare Choice Plus Network - UMR
UnitedHealthcare Choice Plus Plan with HSA
UnitedHealthcare UnitedHealthcare PPO (Choice Plus)

Do you accept Affordable Care Act (ACA/ObamaCare) plans?

We are pleased to participate in a limited number of ACA/Exchange plans that enable us to provide you with the high level of care and service you expect from NeuMed. Our goal is to participate with as many plans as possible, and we expect to continue to expand the list of participating plans over time. See our Insurance page for more information.

Do you accept off-Exchange or mirrored ACA plans?

NeuMed is only in network with specific ACA-related plans sold via the Health Insurance Marketplace, which are listed above. For individual and family health plans purchased privately (outside of an employer) through an insurance company, broker, or small business group, please be aware that if we’re not in network with their Exchange counterparts, we may not be in network with those plans.

What is an out-of-pocket cost?

An out-of-pocket cost is the amount of money you are required to pay for healthcare services.

There are 3 primary reasons that you would have to pay money out-of-pocket:

  1. When you haven’t met your deductible.
  2. What you need services your insurance plan doesn’t cover.
  3. When you don’t have insurance.

What's the difference between HMO and PPO?


  1. You always have to see your primary care provider first when you’re experiencing a health issue.
  2. Need a referral to an in-network specialist.
  3. Must stay in-network to be covered.


  1. Freedom to choose providers of your choice.
  2. Can choose from in-network and out-of-network providers.
  3. In-network and out-of-network will have different costs.

What do you know about my insurance?

Here’s what we know about your insurance and are able to confirm from our end at the time of your visit:

  1. If your insurance is in-network or out-of-network.
  2. The amount of your co-pay.

That’s it.

Please note that it is your duty to know and understand your specific coverage details when receiving urgent care.

What does it mean if my insurance is not verified?

We are able to verify insurance eligibility in real-time through our platform; however, there may be times when an insurance plan can’t be verified due to the following: The Payer ID not being accurate, the insurance plan is from a third party, and/or the insurance provider eligibility system is not responding

Billing FAQ

How much will my co-pay be?

The amount of your co-pay will entirely depend on the terms of your insurance plan. Most insurance cards show the co-pay amount on the front or back of the card. If you don’t see an amount, you should call your insurance company to verify.

How do co-pays and deductibles work?

A co-pay is a fixed amount the patient pays for medical services. The remaining balance is covered by the patient’s insurance company. Co-pays may vary within the same plans, depending on the service provided.

A deductible is a fixed amount a patient must pay each year before their health insurance benefits begin to cover the costs. After your deductible has been met, patients typically pay coinsurance — a percentage of the total costs — for any services that are covered by the plan. They continue to pay the coinsurance until they meet their out-of-pocket maximum for the year.

What are my financial responsibilities as a patient?

Insurance plans vary, so this question is best answered by your insurance’s member services. Please reach out to your carrier or check their website to verify coverage before booking an appointment online.

How will my insurance company be billed?

Your visit will be coded based on industry standard guidelines, which in turn creates a claim that we file electronically with your insurance carrier. To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of booking. If you’re covered under two insurances, please let us know before your visit.

Will I have a balance after my visit?

All insurance plans have different contracted rates depending on the services provided. The balance for each visit is dependent on the coverage provided by your insurance carrier. While most primary care office visits should be covered under the same benefit level (as in subject to the annual deductible, co-insurance responsibility, or copay, additional costs can occur from procedures, vaccines, or bloodwork that may be performed at NeuMed.

To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of visit is active and correct.


What is a COVID rapid test?

The testing protocol for a COVID rapid test near you is the same as other COVID tests in Houston, but the nasal swab is not inserted as deeply as needed for a PCR COVID test.

What is a PCR test for Coronavirus?

This test detects the virus’s genetic material using a lab technique called polymerase chain reaction (PCR). Our licensed healthcare professionals will collect a nasal swab sample from the patient. It is next sent to our onsite lab to isolate the genetic material and interpret the results. The polymerase chain reaction (PCR) test is considered the gold standard since the rapid test has demonstrated that it can miss some cases in the diagnosis of COVID-19.

How much does COVID-19 testing cost?

If you have insurance in-network with NeuMed there is no fee or cost to you as the patient. Please provide us with your insurance details, preferably before your appointment time.

If you have insurance that is out of network with NeuMed, there is no fee or cost to you as a patient. You will still need to provide us with your insurance information, preferably before your appointment time.

What are the symptoms of COVID-19?

Symptoms include fever, fatigue, weakness, shortness of breath, muscle aches, cough (typically dry), loss of taste or smell, sore throat , headache, stuffy / runny nose , nausea or vomiting, and diarrhea. Symptoms may appear 2-14 days after exposure.

Who is at risk of COVID-19?

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19.

When is someone infectious?

Current studies suggests that the incubation period may range from 2–14 days. The virus is now spreading from person-to-person, between people who are in close contact with one another (within about 6 feet) and through respiratory droplets produced when an infected person coughs or sneezes.

About NeuMed FAQ

What is NeuMed's philosophy towards medical care?

We believe in embracing the foundations of health to maintain our quality of life, keep us active and feeling good for as long as possible and to prevent disease and minimize the effects of stress on our health. We are a resource for preventative care through health screens, wellness physicals, and IV hydration & nutrition therapy.

Most importantly, we believe in providing you with the smartest and safest prompt medical attention as your urgent care needs arise.We are advocates for healthy lifestyle choices 

Finally, the culture we instill is one of friendliness, empathy and healthfulness. The NeuMed team is not only accomplished from a professional angle, they are also extremely friendly and relatable. Additionally, they are cheerleaders for good health as our employees engage in their own unique form of fitness – from powerlifting to competitive canoeing, we try to live the lifestyle we encourage.

Does NeuMed offer urgent care?

Absolutely. It’s in our name, NeuMed Modern Urgent Care, but we’re not like your typical urgent care clinic. Keep reading below to learn just how we’re different from your average urgent care clinic.

How is NeuMed different from other clinics?

Where do we begin? Well for starters, when you visit us, the first thing that you’ll notice is that our clinics are designed to create a positive and fresh patient experience. When you’re not feeling well, the last thing you want is to be cooked up in an outdated, lowly-lit and dingy urgent care clinic with uncomfortable seats.

We’re also proud to be one of the first, and only urgent care clinics to offer IV infusion therapy. Our infusions set us apart from other clinics and our private infusion suites take that to the next level.

To learn more on how we’re not like most urgent care clinics, visit our about us page.

Experience the NeuMed difference and book your visit today

IN-NETWORK with BlueCross BlueShield, Cigna, Humana, United Healthcare & Medicare.