Patient Privacy Rights and HIPAA Compliance
NeuMed Modern Urgent Care + IV Therapy
Privacy Policy
Effective Date: January 1, 2020
NeuMed Modern Urgent Care + IV Therapy (“NeuMed,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit www.neumed.com (the “Site”) or use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Date of birth
- Payment information (if applicable)
1.2 Health Information
- Information you provide related to medical services (subject to HIPAA where applicable)
1.3 Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies, analytics)
2. How We Use Your Information
We use your information to:
- Provide and manage medical and wellness services
- Schedule and confirm appointments
- Communicate with you regarding your care
- Send service updates and promotional communications (if you opt in)
- Improve our website and services
- Comply with legal and regulatory requirements
3. SMS Communications & Mobile Data
3.1 Use of Phone Numbers
If you provide your phone number, we may use it to send:
- Appointment reminders and confirmations
- Important service-related notifications
- Promotional and marketing messages (only if you opt in)
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties.
3.2 Consent
You will only receive SMS messages from NeuMed if you have provided prior express consent, including:
- Submitting a website form with SMS opt-in
- Requesting SMS communication in person
3.3 Opt-Out
You may opt out of SMS communications at any time by replying:
- STOP to any message
3.4 Help
For assistance, reply:
- HELP
or contact us at info@neumed.com or (832) 879-2450
3.5 Data Sharing Restriction
We do not sell, rent, or share your phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes.
This is the exact type of language Twilio reviewers look for.
4. How We Share Information
We may share your information only in the following circumstances:
- With healthcare providers involved in your care
- With service providers who help operate our business (e.g., payment processors, messaging platforms)
- When required by law or to protect rights and safety
All third-party service providers are required to maintain confidentiality and security.
5. HIPAA & Health Information
Where applicable, NeuMed complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your medical information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no system is 100% secure.
7. Cookies & Tracking
We use cookies and analytics tools to:
- Understand website usage
- Improve user experience
- Optimize marketing efforts
You can control cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion (subject to legal obligations)
To exercise these rights, contact us at info@neumed.com.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
12. Contact Us
NeuMed Modern Urgent Care + IV Therapy
1105 Bomar St. Houston, TX 77006
info@neumed.com
(832) 879-2450
The Law Gives You Rights Over Your Health Information – Your Privacy Is Important to All of Us
Most of us feel that our health and medical information is private and should be protected, and we want to know who has this information. Now, Federal law
- Gives you rights over your health information
- Sets rules and limits on who can look at and receive your health information
SMS
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Health Information Is Protected By Federal Law
Who must follow this law?
- Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes, and many other health care providers
- Health insurance companies, HMOs, most employer group health plans
- Certain government programs that pay for health care, such as Medicare and Medicaid
What information is protected?
- Information your doctors, nurses, and other health care providers put in your medical record
- Conversations your doctor has about your care or treatment with nurses and others
- Information about you in your health insurer’s computer system
- Billing information about you at your clinic
- Most other health information about you held by those who must follow this law
Providers and health insurers who are required to follow this law must comply with your right to
- Ask to see and get a copy of your health records
- Have corrections added to your health information
- Receive a notice that tells you how your health information may be used and shared
- Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
- Get a report on when and why your health information was shared for certain purposes
- If you believe your rights are being denied or your health information isn’t being protected, you can
- File a complaint with your provider or health insurer
- File a complaint with the S. Government
You should get to know these important rights, which help you protect your health information.
You can ask your provider or health insurer questions about your rights. You also can learn more about your rights, including how to file a complaint, from the website at www.hhs.gov/ocr/hipaa/ Page
The Law Sets Rules and Limits on Who Can Look At and Receive Your Information
For More Information
This is a brief summary of your rights and protections under the federal health information privacy law. You can learn more about health information privacy and your rights in a fact sheet called “Your Health Information Privacy Rights.” You can get this from the website at www.hhs.gov/ocr/hipaa/.
Other privacy rights
Another law provides additional privacy protections
to patients of alcohol and drug treatment programs. For more information, go to the website at www.samhsa.gov.
Published by:
U.S. Department of Health & Human Services Office for Civil Rights
To make sure that your information is protected in a way that does not interfere with your health care, your information can be used and shared
- For your treatment and care coordination
- To pay doctors and hospitals for your health care and help run their businesses
- With your family, relatives, friends or others you identify who are involved with your health care or your health care bills, unless you object
- To make sure doctors give good care and nursing homes are clean and safe
- To protect the public’s health, such as by reporting when the flu is in your area
- To make required reports to the police, such as reporting gunshot wounds
Your health information cannot be used or shared without your written permission unless this law allows it. For example, without your authorization, your provider generally cannot
- Give your information to your employer
- Use or share your information for marketing or advertising purposes
- Share private notes about your mental health counseling sessions
The Law Protects the Privacy of Your Health Information
Providers and health insurers who are required to follow this law must keep your information private by
- Teaching the people who work for them how your information may and may not be used and shared
- Taking appropriate and reasonable steps to keep your health information secure